How An Application Revolutionised International Airports' COVID-19 Protocol

Thousands of International Passengers…Limited Staff…Social Distancing in Long Snaking Queues…And An Average of 6 Hours of Waiting Time!

This was the daily form-filling & declaration routine at Delhi Airport, as per the COVID-19 guidelines.

Naturally, it was a recipe for disaster and a nightmare for both travellers & staff in times of Coronavirus.

Our solution was quick, easy & efficient.

  • Total No. of Applications So Far: Over 5.4 lakhs
  • Increase in Home Pageviews: 13.07%
  • Overall Website Traffic: Over 10 million
  • Average Time Spent on Air Suvidha Registration Page: 05:07 minutes
objective :

To prevent long queues and high risk for passengers at Delhi Airport, we had to come up with a COVID-19 certified solution to complete the process of exemption and self-declaration for international passengers at the airport. And it had to be through a quick, efficient, safe and contactless method.

challenges
  • Developing a contactless method for an extensive physical exercise, with social distancing

  • Creating a system that fulfilled COVID certification criteria

  • Building a solution for a massive scale while factoring in potential traffic volume & security concerns

  • Solving for an evolving problem with growing requirements

  • Doing all this in a very short span of time

result

Originally set up to mostly reduce the queues and ensure safety, Air Suvidha expanded soon into providing many solutions for different parties.

For passengers who originally had to wait for an average of 6 hours, Air Suvidha saved them the time and risk of standing in long winding queues to fill forms. It also helped maintain social distancing and other COVID-19 guidelines at the airport. It helped the ground staff by improving the space utilisation and the overall turnaround time at the airport.

Air Suvidha aided the government bodies with relevant data required for an organised way forward. The real-time tracking provided the Ministry of Health the necessary details about the number of people coming into India and their respective health statuses. It also provided information to the respective state governments about the number of people entering the state so they could make provisions for safety and infrastructure accordingly.

Air Suvidha, so far, has already received more than 5.5 lakh applications over a span of 3 months. With a distinct classification for passengers in Red Category and Green category, the application made travel safer and less cumbersome for international passengers at the airport.

With Air Suvidha, the traffic to the Delhi Airport website went over 10 million pageviews, both from within and outside the country. The application also earned a great deal of news coverage across the media.

our approach

At Newgen Digital Works, we believe in smart, simple-to-use solutions for everyone. We had to solve for four different concerns, and while we started developing the application for it, we found the scope and scale of usage increasing manifold.

That said, not only did we deliver, we managed it within a very short period and with high security.

  • Aviation Solution: In collaboration with Delhi Airport and the Ministry of Civil Aviation, we built the application, Air Suvidha, mandated for all international passengers arriving at the airport. Here, we created a provision for them to fill up their self-declaration and exemption forms online, instead of standing in cues.

  • COVID -19 Guidelines: The application’s guidelines had to fulfil the COVID-19 criteria, as per the Ministry of Health & Family Welfare.

  • Increase in Scale: Initially deployed for the Delhi Airport, the application had such high use that it was eventually mandated for many more international airports in India, due to which we had to scale up the volume scope tremendously.

  • Timely Delivery: Despite the high volumes and the expanding brief, we managed to build, develop and deploy the app within 10 days and with high data security.

  • Data Collection: With real-time tracking and a large scale, the application helped classify and provide passenger data to the relevant government authorities with regards to COVID -19.

result

Originally set up to mostly reduce the queues and ensure safety, Air Suvidha expanded soon into providing many solutions for different parties.

For passengers who originally had to wait for an average of 6 hours, Air Suvidha saved them the time and risk of standing in long winding queues to fill forms. It also helped maintain social distancing and other COVID-19 guidelines at the airport. It helped the ground staff by improving the space utilisation and the overall turnaround time at the airport.

Air Suvidha aided the government bodies with relevant data required for an organised way forward. The real-time tracking provided the Ministry of Health the necessary details about the number of people coming into India and their respective health statuses. It also provided information to the respective state governments about the number of people entering the state so they could make provisions for safety and infrastructure accordingly.

Air Suvidha, so far, has already received more than 5.5 lakh applications over a span of 3 months. With a distinct classification for passengers in Red Category and Green category, the application made travel safer and less cumbersome for international passengers at the airport.

With Air Suvidha, the traffic to the Delhi Airport website went over 10 million pageviews, both from within and outside the country. The application also earned a great deal of news coverage across the media.